Legal

• in any way that breaches any applicable local, national or international law or regulation;
• in any way that is fraudulent, or has any fraudulent purpose or effect;
• for the purpose of harming or attempting to harm others in any way;
• to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
• to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware (each a 'Virus');
• to reproduce, duplicate, copy or resell any part of this Website;
• to access, interfere with, damage or disrupt any part of this Website, any equipment or network on which this Website is stored, any software used in the provision of this Website, or any equipment or network or software owned or used by any third party, each of which is a 'Prohibited Use'.

• a violation of the terms and policies of the social media site concerned;
• threatening, harassing, abusive, violent, inciting of violence or otherwise inflammatory;
• encouraging of conduct that would be considered a criminal offence;
• discriminatory, racist, sexually explicit, vulgar or offensive to other cultures;
• unlawful;
• promotional information, including links to third parties or their products or services;
• political or religious activism;
• infringing on any intellectual property, privacy, or publicity rights;
• a solicitation of any personal or private information from any individual;
• defamatory;
• false, fraudulent or misleading;
• spam, corrupt or containing Viruses;
• off topic or unrelated to CLYMB™ Yas Island, Abu Dhabi; or
• otherwise inappropriate for our social media communities.

CLYMB™ Yas Island, Abu Dhabi does not necessarily endorse and is not responsible for the accuracy of any remarks, opinions, comments, suggestions and other information expressed or included in user comments and posts on our social media pages.

We are under no obligation to oversee, monitor or moderate any of our social media pages. You are solely responsible for the content of your comments and posts on our social media pages. The use of any of our social media pages by a minor is subject to the consent of their parent or guardian.

Should you find any content or comments posted on our social media pages which you believe is not in accordance with either these Website Terms and Conditions then please report it to us here: socialmedia-me@miral.ae. Finally, please be aware that reserves the right to use, copy, distribute and/or disclose without compensation to you any content or comments that you post on our social media pages, including any ideas or information relating to CLYMB™ Yas Island, Abu Dhabi’s products.

You represent and warrant that you own or have the necessary rights and permissions to use and exploit, and to authorise us to use and exploit, any content or comments that you post on our social media pages. You agree not to enforce any moral or ancillary rights in or to such content or comments against us or our authorised users.

We are excited to have you in our social media community and we look forward to hearing your thoughts!

Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products or information available through this Website meet your specific requirements.

Your use of this Website, these Website Terms and Conditions, all other policies and terms and conditions related to this Website and any dispute arising out of any of the forgoing are subject to the laws of the United Arab Emirates.

CLYMB™ Yas Island, Abu Dhabi may change the content of this Website and these Website Terms and Conditions (in whole or part) at any time and without prior notification. You are expected to check this page from time to time to take notice of any such changes, as they are legally binding on you.
Certain software may be required to access or use this Website or to electronically open tickets purchased via this Website. CLYMB™ Yas Island, Abu Dhabi will not be liable to any user for any loss or damage caused by such software or arising from any inability to access this Website or tickets which is related to such software.

We assume no responsibility for the content of websites linked on this Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

To the extent permitted by law, we exclude all express and implied warranties, representations and guarantees which may apply to this Website or any content on it or any products available through it, including with respect to the accuracy, timeliness, performance, completeness or suitability of the products, information and materials found or offered on this Website for any particular purpose.

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY, ARISING IN CONNECTION WITH: (I) USE OF, OR INABILITY TO USE, THIS WEBSITE; (II) ANY DELAYED OR FAILED PURCHASE OR DELIVERY OF TICKETS; (III) USE OF OR RELIANCE ON ANY CONTENT DISPLAYED ON THIS WEBSITE; OR (IV) ANY VIRUS THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THIS WEBSITE OR TO YOUR DOWNLOADING OF ANY CONTENT ON IT, OR ON ANY WEBSITE LINKED TO IT.

You undertake to indemnify, protect, release, hold harmless and keep indemnified CLYMB™ Yas Island, Abu Dhabi, its affiliates, owners, shareholders, or licensors, and their respective officers, directors, managers, employees and agents ('Associated Entities') from and against all or any costs (including legal and professional costs and expenses), fees, claims, demands, suits, proceedings, actions, expenses, loss and damage arising from any use of this Website by you, any breach or non-compliance with applicable terms and conditions by you and any claims by any party related to or arising from the actual, intended or promised exchange, transfer or resale of tickets by you. All indemnified claims shall be defended or settled by CLYMB™ Yas Island, Abu Dhabi or its Associated Entities. At the sole discretion of CLYMB™ Yas Island, Abu Dhabi or its Associated Entities, you may be allowed reasonable participation in the defence of any such claims or settlement discussions.

Each paragraph of these Website Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with these Website Terms and Conditions.

This Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

We look forward to welcoming you to CLYMB™ Yas Island, Abu Dhabi

The website content constitutes copyrighted property which is owned by or licensed to Clymb Entertainment – Sole Proprietorship LLC, Miral Asset Management LLC and Miral Experiences L.L.C. All rights in this website domain name and all website content are reserved. You may not, except with express written permission of the copyright owner(s), distribute, reproduce or commercially exploit any website content.

CLYMB™ Yas Island, Abu Dhabi is operated by Miral Experiences LLC. For our guests’ safety and enjoyment, entry to CLYMB™ Yas Island, Abu Dhabi and participation in an experience is conditional on acceptance of these terms and conditions. By purchasing a product and/or entering CLYMB™ Yas Island, Abu Dhabi, you are deemed to accept these terms and conditions.

If you are not permitted entry and you hold a date restricted ticket, provided you purchased the your ticket directly from us, we will give you the option of rescheduling your booking at no additional cost, or refunding the price of your ticket (no additional expenses will be paid). If you are part of a group of family or friends visiting the facility together, we will extend this offer to all members of your group.

If you purchased your ticket from a third party, please contact that third party for the amendment/refund policy.

The following words and expressions have the following meanings unless content requires otherwise:

1. CLYMB means CLYMB™ Yas Island, Abu Dhabi
2. ‘Experienced Climber’ means an experienced climber aged 13 years old or over at the time of climbing, skill-checked to the relevant level;
3. ‘Junior Climber’ means an experienced climber aged 9-12 years old at the time of climbing, skill-checked to the relevant level;
4. 'you’ or ‘your’ refers to guests at CLYMB™ Yas Island, Abu Dhabi
5. ‘we’ ‘our’ ‘us’ means Miral Experiences LLC, the operator of CLYMB™ Yas Island, Abu Dhabi

1. You do not need a ticket to enter the public areas of CLYMB™ Yas Island, Abu Dhabi, or visit our food and beverage outlets.
2. You will need a valid ticket to experience indoor skydiving or climbing. Your ticket must have been obtained from us, our website, or an authorised third party.
3. Tickets and other entitlements remain our property, are not for re-sale and may not be exchanged for commercial gain. All tickets are non-refundable and may not be exchanged for other experiences with us.
4. Tickets and other entitlements are void if damaged or altered.
5. You will need to present (i) the original ticket or online e-ticket and (ii) the credit card used to purchase the tickets or valid government issued photo ID; in order to gain entry into CLYMB™ Yas Island, Abu Dhabi.
6. The type and validity of your experience is set out on the ticket.
7. Some of our experiences have minimum age requirements, or are only open to certain age groups (e.g. a junior ticket). Where this applies, government issued photo ID may be requested by us as proof of age.
8. The ticket is not valid for special events that have a separate admission charge.
9. Tickets should be retained and shown for inspection upon demand.

Flying

1. First Time Flyer
   • This experience lasts approximately 90 mins which includes check-in, gearing up, training and safety briefing and your flight. Please be aware that each flight is typically about 60 seconds in length. All flights must be consumed within the 90 minute experience.
   • You must select a time and date when purchasing your experience.
   • You must arrive at least 60 minutes before your scheduled slot


2. Bulk Time
   • Experienced flyers can purchase flying credit in advance.
   • This product is only available to participants who have recently flown in an indoor skydiving facility. If you purchase this product and have not flown recently, you will be required to pay the difference between the cost of a Bulk Time product and the First Time Flyer product.
   • Credit: You must redeem your flights within 9 months of the date of purchase, or your credit will expire.
   • Instant booking function: you book in your sessions before completing the purchase. Please note that bulk time discounts do not apply to instant bookings.
   • How to book: online by logging into your account, by phoning us, or by walk-in (all subject to availability).
   • You may share your time with other pro flyers, provided you are both present and your guest signs our disclaimer form.
   • You should arrive at least 30 minutes before your scheduled slot to avoid missing your slot.

Family and Friends
• Discounted rates apply to group bookings for the First Time Flyer Experience
• Available for purchases of 2 or 4 flights per person
• Use this offer for groups of 4 – 8 people
• You may select a time and date when purchasing your experience, or simply complete the purchase and book in your experience later online, or by calling +971 600 511115. Prior reservation is required. Bookings are subject to availability. You must redeem your experience within 12 months of purchase, or your entitlement will expire, without a right to compensation. You must all check in together and fly together
• You cannot transfer tickets to others
• If you wish to purchase videos and/or photos, please enquire at CLYMB™ Yas Island, Abu Dhabi

Add-ons

Media

• Media packages are currently only available for our flying experiences
• You can purchase media packages online before your visit, at CLYMB™ Yas Island, Abu Dhabi, or after your visit. In order to ensure you can view your media, please enter
• your email address when completing the disclaimer. Alternatively, you will be able to view and purchase media online on our media kiosk after your experience using your voucher code.
• Pre-purchased media packages: if you enter your email address in the disclaimer, we will send you a link by email. Otherwise, you can access the footage on our media kiosk using your voucher code
• 1 Photo: You receive one photo of your experience (of your choice) to download
• Whole Flight experience: you will receive all videos recorded, of you available to download
• Whole Flight Experience + Photo package: this product gives you access to 1 photo and your videos to download

High Flight

• In this experience, the flight instructor takes the participant on a high flight
• You can purchase this add-on online when purchasing your ticket, or at CLYMB™ Yas Island, Abu Dhabi during your experience (subject to availability)
• This product is subject to the ability of the flyer and the instructor’s discretion


3. Special products only available at CLYMB™ Yas Island, Abu Dhabi (not available online)
   
   • Return flyer - 4 flights
   • Guests can purchase a return flyer ticket at a discounted rate, when they complete their first time flyer experience. During the booking process, you select how many flights you wish to purchase.
   • Only available for purchase at CLYMB™ Yas Island, Abu Dhabi reception for guests who have just completed their first time flyer experience (on the same day, before leaving the premises).
   • Validity: you must fly within 3 months of purchase, or your entitlement will expire (either book in your next experience at the desk when completing your purchase, or call us later on +971 600 511115). Return flyer experiences cannot currently be booked in online.
   • All flights must be consumed within the return flyer experience.
   • You must arrive at least 60 minutes before your scheduled slot.
   • The number of tickets you can purchase are limited to the following: 4x4mins.
   • For ticket terms, please refer to the First Time Flyer ticket terms and conditions.
4. Return flyer – Repeat
   • Guests who redeem their return flyer experience can purchase additional return flyer tickets, when they complete their return flyer experience. During the booking process, you select how many flights you wish to purchase
   • The number of tickets you can purchase are limited to the following: 2x2 min, 2x4min,2x6min,2x8min,2x10min
   • Only available for purchase at CLYMB™ Yas Island, Abu Dhabi reception for guests who have just completed their return flyer experience (on the same day, before leaving the premises). Cannot be transferred to others
   • Validity: you must redeem your experience within 3 months of purchase, or it will expire
   • All flights must be consumed within the return flyer experience
   • You must arrive at least 60 minutes before your scheduled slot
5. Add on Flight
   • Participants are offered the opportunity to purchase additional minutes of flight-time
   • This is an add-on product which may be offered (subject to availability) to first time flyers and return flyers, at an additional cost
6. High Flight
   • In this experience, the flight instructor takes the participant on a flight to the top of the glass
   • This is an add-on product which may be offered (subject to availability, the instructor’s discretion, and the ability of the flyer) to first time flyers and return flyers, at an additional cost
7. Safety Refresher Course
   • If a participant has purchased a pro-flyer package, but has not flown at CLYMB™ Yas Island, Abu Dhabi in the three months before the visit, the participant must complete a refresher course on safety and tunnel usage before their flight
   • This product is not available to those who have purchased a pro-flyer product when they should have purchased a first-time flyer product
8. Safety Equipment Hire
   • Standard safety equipment hire is included in our product cost
   • Equipment upgrades are available, on a hire basis, at additional cost. This may be used only during your experience at CLYMB™ Yas Island, Abu Dhabi
   • You will be required to leave original government issued ID as security
   • You will be charged for unreturned or damaged equipment

Climbing

1. Beginners: Level 1- Supervised Climbing
Our Level 1 experiences are targeted at beginners and are supervised by instructors. No prior experience is necessary (but please read the product description carefully before purchasing to ensure you understand the physical demands of the challenge)
• 60 mins access – 3 walls (Level 1)
• Includes access to the Bouldering Wall, Beginner Wall, and Intermediate Wall
• Tickets are valid for participants aged 14 and over
• You must arrive at least 30 minutes before your scheduled slot



b. Family and Friends

• Discounted rates apply to group bookings for unsupervised climbers 60 minutes access to 3 walls
• Use this offer for groups of 4 – 8 people
• You may select a time and date when purchasing your experience, or simply complete the purchase and book in your experience later online, or by calling +971 600 511115. Walk-in appointments may also be possible. Bookings are subject to availability. You must redeem your experience within 12 months of purchase, or your entitlement will expire, without a right to compensation. You must all check in together and climb together
• You cannot transfer tickets to others



Experienced Climbers

Day Pass Experienced climbers can purchase a full day access to all our walls (subject to availability and your Level Check). This experience is unsupervised.
• This pass includes access to the Bouldering Wall, Beginner Wall, Intermediate Wall, Advanced Wall and/or the SUMMYT™ (subject to availability). Some walls may not be available to you: access depends on your self-declared skill level (verified by our certified instructors)
• Level 2 climbers are allowed to do Auto-Belay and Bouldering only.
• Level 3 climbers are allowed to do Auto-Belay, Bouldering and Top-Rope climbing only.
• Level 4 climbers are allowed to do Auto-Belay, Bouldering, Top-Rope and Lead Climbing.
• Certain walls can only be accessed using Top-Rope or Lead Climbing.
• A ‘half-day’ slot entitles you to around four hours access. When booking, you have a choice between two ‘half-day’ slots based on our schedule – please contact us to learn more
• You require a partner to do Top-Rope or Lead Climbing.
• You must be an Experienced Climber to participate in this experience (See special note on Junior Climbers).
• Junior Climbers may participate, but only when supervised by a ‘skill checked’ adult aged 18 or over (Junior Climbers are not permitted to belay)
• Please only purchase this experience if you qualify to climb unsupervised. If you do not satisfy the skill requirement, you will be unable to climb, and will not be entitled to a refund.
• You may select a time and date when purchasing your experience, or simply complete the purchase and book in your experience later online, or by calling +971 600 511115. Bookings are subject to availability. You must redeem your experience within 12 months of purchase, or your entitlement will expire, without a right to compensation.
• You must give way to scheduled sessions



10 Day Pass

• This pass gives you 10 x Half-Day Pass access to CLYMB™ Yas Island, Abu Dhabi, to use within 3 months of purchase;
• You must reserve your slot before you visit, and all reservations are subject to availability;
• Each ‘half-day’ slot entitles you to around four hours access. When booking, you have a choice between two ‘half-day’ slots based on our schedule – please contact us to learn more
• You will not be able to access CLYMB™ Yas Island, Abu Dhabi during special events, or days when it is closed to the general public. We recommend you check the website for updates when planning your visit
• Terms and conditions of the Day Pass apply.
• Non-transferable; use of the 10 Day Passes must be by the same person



3 Month Pass

• This pass gives you access to the climbing walls at CLYMB™ Yas Island, Abu Dhabi for a period of three months from the date of purchase
• You must reserve your half-day slot before you visit, and all reservations are subject to availability
• Please only purchase this experience if you qualify to climb unsupervised. If you do not satisfy the skill requirement, you will be unable to climb, and will not be entitled to a refund.
• Each ‘half-day’ slot entitles you to four hours access. When booking, you have a choice between two ‘half-day’ slots based on our schedule – please contact us to learn more
• You will need to show evidence of your booking (along with government issued photo ID,), when entering CLYMB™ Yas Island, Abu Dhabi. The pass is non-transferable.
• You will not be able to access CLYMB™ Yas Island, Abu Dhabi during special events, or days when it is closed to the general public. We recommend you check the website for updates when planning your visit
• This pass includes access to the Bouldering Wall, Warm-up Wall, Intermediate Wall, Advanced Wall and/or the SUMMYT™ (subject to availability). Some walls may not be available to you: access depends on your self-declared skill level (verified by our certified instructors)
• Terms and conditions of the Day Pass apply

Combo Products

CLYMB™ Yas Island, Abu Dhabi Combo 1

• This product includes both a 2 minute First Time Flyer experience and 60 mins access to 3 walls experience. Please refer to each product description above for more information
• Both experiences must be used by the same person. The experiences must be booked together, on the same day and cannot be split.

Courses

Level 2, 1 x half-day course: Bouldering and Auto-belaying

• This product is available to entry level climbers
• This a group course, which will last for approximately 4.5 hours (including a 30 minute break)
• You must be an Experienced Climber to participate in this experience (see special note on Junior climbers). Please refer to the general instructions below on suitable clothing and footwear while climbing.
• Junior Climbers may participate, but only when supervised by a ‘skill checked’ adult aged 18 or over.
• Course brief: By the end of the course successful participants will be able to Auto Belay and Boulder confidently and competently without supervision or further training at facilities with the auto belay systems CLYMB™ Yas Island, Abu Dhabi uses, and will have been provided with the knowledge and experience to take the CLYMB™ Yas Island, Abu Dhabi L2 assessment. The course includes teaching and practical implementation of the methods taught.
• You will purchase a course voucher. You can book in your course when paying for the experience, or you can choose to book it in later. Please refer to our schedule to see available dates and times.
• Following completion of the course, you will be invited to return to CLYMB™ Yas Island, Abu Dhabi on a separate day to complete a skill check assessment to confirm you have passed the course. The assessment is independent of the course.
• Please note that no refunds or partial refunds will be issued if you do not complete the entire course.

Level 3, 2 x half-day courses: Top Roping

• You must be a Level 2 + climber or have passed the Level 2 course in order to participate. If you purchase the course and do not have the required skill level, you will not be permitted to participate and we reserve the right not to issue a refund.
• This a group course, which will last for approximately 4.5 hours (including a 30 minute break) per day, over 2 separate days (you need to book into one ‘day 1’ course and one ‘day 2’ course).
• You must be an Experienced Climber to participate in this experience (see special note on Junior Climbers).
• Junior Climbers may participate, but only when supervised by a ‘skill checked’ adult aged 18 or over (Junior Climbers are not permitted to belay).
• Please refer to the general instructions below on suitable clothing and footwear while climbing.
• Course brief: By the end of the course successful participants will be able to Belay for a Top Rope Set up, and climb while being belayed, without supervision or further training at facilities/locations with Top Rope belay systems, and will have been provided with the knowledge and experience to take the L3 assessment. The participants will also be able to make better educated decisions on the purchasing of all associated P.P.E., based on a practical use and teaching. The course includes teaching and practical implementation of the methods taught.
• You will purchase a course voucher. You can book in your course when paying for the experience, or you can choose to book it in later. Please refer to our schedule to see available dates and times.
• Following completion of the course, you will be invited to return to CLYMB™ Yas Island, Abu Dhabi on a separate day to complete a skill check assessment to confirm you have passed the course. The assessment is independent of the course
• Please note that no refunds or partial refunds will be issued if you do not complete the entire course.

Level 4, 2 x half-day courses: Lead Climbing

• You must be a Level 3 + climber or have passed the Level 3 course in order to participate. If you purchase the course and do not have the required skill level, you will not be permitted to participate and we reserve the right not to issue a refund.
• This a group course, which will last for approximately 4.5 hours (including a 30 minute break) per day, over 2 separate days (you need to book into one ‘day 1’ course and one ‘day 2’ course).
• You must be an Experienced Climber to participate in this experience (see special note on Junior Climbers).
• Junior Climbers may participate, but only when supervised by a ‘skill checked’ adult aged 18 or over (Junior Climbers are not permitted to belay).. Please refer to the general instructions below on suitable clothing and footwear while climbing.
• Course brief: By the end of the course successful participants will have been provided with the knowledge and experience to take the L4 assessment (limited in accordance of their sign-off limitations. The participants will also be able to make better educated decisions on the purchasing of all associated P.P.E., based on a practical use and teaching. The course includes teaching and practical implementation of the methods taught.
• You will purchase a course voucher. You can book in your course when paying for the experience, or you can choose to book it in later. Please refer to our schedule to see available dates and times.
• Following completion of the course, you will be invited to return to CLYMB™ Yas Island, Abu Dhabi on a separate day to complete a skill check assessment to confirm you have passed the course. The assessment is independent of the course
• Please note that no refunds or partial refunds will be issued if you do not complete the entire course.

1. All products are subject to availability.
2. All prices include VAT.
3. We may offer discounts for booking your experience in advance. Prices at gate may differ from online rates
4. Any ticket or product validity will be checked in our systems; duplicates or copies of physical tickets or e-tickets or online products are not accepted
5. You may reschedule your booking at no additional cost, provided you inform us at least 48 hours in advance, by calling +971 600 511115; Re-booking is subject to availability. Rescheduling your booking with less than 48 hours’ notice will be subject to a charge
6. Generally, a product can be transferred to others (provided you transfer the full product and it is not re-sold or transferred for commercial gain), except as stated in this section. Full-day climbing products and add-ons are all strictly non-transferable
7. Products are generally only valid for one person, and cannot be shared or transferred in part. The only exception to this is pro-flyer credit, which can be shared, provided the flyer complies with the rules set out in the Product Description (section 3 above)
8. Products purchased fraudulently, or from an unauthorised third party are void, so please only purchase products from reputable sources
9. If you are purchasing products on behalf of other guests (for example, group bookings), you accept these terms and conditions on behalf of every guest and shall ensure that each person in the group complies with these terms and conditions. If you are an adult supervising minor children in CLYMB™ Yas Island, Abu Dhabi then you accept these terms and conditions on behalf of those minors. Please note that all participants will be required to sign our disclaimer (for those aged 17 or under, a parent or legal guardian must sign)
10. If you resell a product without our express written consent, it will be void
11. Website terms and conditions apply to online purchases

1. The standard operating hours of CLYMB™ Yas Island, Abu Dhabi are set out on our website. Operating hours are subject to change.
2. We do not permit the following within CLYMB™ Yas Island, Abu Dhabi:
• Outside food and beverage (Exceptions are 1 small bottle of water (<1 litre), food required for medical purposes, medically–indicated nutritional supplements and baby food/baby formula)
• Fighting or abusive language
• Smoking in non-designated smoking areas
• Unruly behavior
• Intoxication
• Queue jumping
• Weapons of any kind, or potentially dangerous items such as items made of glass or with sharp edges
• Coolers, suitcases, and bags with wheels
• Clothing with offensive language or content
• Clothing that identifies the wearer as emergency personnel
• Pets (except service animals in special cases that will be determined by us)
• The use of two-wheeled, self-balancing electric vehicles such as Segways.
• The use of recreational devices such as bikes, remote control drones, toys, scooters, inline skates, skateboards or shoe with built in wheels
• The sale of goods or services or the display of goods or services for sale.
• Photography, videotaping, or recording of any kind for commercial purpose without our prior written approval.
• Unlawful or immoral behaviour
3. We reserve the right to deny admission or remove you from the Attraction for any reason. Without limiting the generality of the foregoing, we reserve the right (without a refund) to:
• remove guests from CLYMB™ Yas Island, Abu Dhabi if they fail to comply with these terms and conditions or any other applicable rules regulations, or instructions;
• end an experience if our instructors believe the participant may endanger themselves or other members of the public;
This is without prejudice to any claim that we might have against you or arising from your actions.
4. Please read safety signs and follow the directions of our employees at all times.
5. Clothing: in order to enter CLYMB™ Yas Island, Abu Dhabi, your dress and appearance must be suitable for CLYMB™ Yas Island, Abu Dhabi and in keeping with the culture and values of the United Arab Emirates. Clothing with offensive language or material is not permitted. Specific requirements apply for the experiences:
• General: no loose items are permitted, pockets must be empty
• Flying: we recommend loose-fitting comfortable clothes. Please note that you will wear a flight suit over your clothes. You must wear tight-fitting laced sports shoes (we can loan these to you, at an additional cost).
• Climbing: please wear suitable clothing for the activity (sports attire). The cost of the experience includes free hire of climbing shoes (which you must wear unless you have your own sport-climbing shoes). You will need to wear a harness over your clothes. You must remain fully clothed while climbing.
6. Children aged 11 and under must be supervised by a responsible adult aged 18 or over at all times whilst in CLYMB™ Yas Island, Abu Dhabi. The supervising adult must stay with the child throughout the experience, if required by us. If not required, the supervising adult should stay within the CLYMB™ Yas Island, Abu Dhabi facility, leave a mobile phone number, and be available by mobile phone at all times in the event we need to urgently contact you. The adult is responsible for collecting minors at the end of their session.
7. You must supervise children in your care and arrange a meeting place in case you should become separated.
8. Smoking (references to which include vaping, electronic cigarettes etc.) is not allowed inside CLYMB™ Yas Island, Abu Dhabi. You may only smoke in the designated areas outside.
9. The safety and security of our guests is of the utmost importance to us. By entering CLYMB™ Yas Island, Abu Dhabi, you consent to you and your belongings being subject to searches, screenings and/or security checks.
10. CAUTION: Certain experiences contain bright lighting effects that flash or strobe. If you have sensitivity to these conditions or a history of photosensitive epilepsy, you should inform us before booking your experience to seek additional information and guidance.

1. Participating in our indoor skydiving and climbing activities is conditional on compliance with the safety rules for these experiences and being able to comply with the participation conditions. It is your responsibility to read and evaluate the experience description and rules for each activity and assess whether you can safely participate - you are the best judge of your limitations. If you have specific questions or require additional information, please contact one of our employees who will be happy to assist.
2. Languages available: English
3. You must be able to understand the safety instructions to participate
4. Please ensure you are on time; if you are late, you will forfeit your right to participate, and will not be entitled to a refund.
5. We reserve the right to cancel your experience if we believe that continued participation will put you, our other guests, or our guides at risk.
6. It is a condition of participation that you sign (or if you are aged 17 or under, your parent or legal guardian signs) the disclaimer form. All participants must undergo a safety briefing;
7. We reserve the right to deny you from participating in any of our activities if we have reasonable belief that you cannot comply with the safety rules for the experience.
8. Smoking, eating or drinking is not permitted in the skydiving and climbing areas.
9. There will be physical contact with our instructors during your experience, for safety reasons. If you would feel more comfortable with a same-sex instructor, you may request this in advance. Approval of your request will be subject to availability, and is subject to you giving us at least 48 hours’ notice. Please note that we may have to reschedule your session.

1. You cannot fly if:
• You are aged 2 or below
• You have undergone recent surgery
• You are pregnant
• You weigh over 115kg
• You have a hard cast, or stiches
• You have previously had a shoulder dislocation
• You have a history of neck, back or heart problems (unless you have been specifically cleared to participate in indoor skydiving by qualified doctor and have evidence in the form of doctor’s note)
• You are under the influence of alcohol or medication which impacts your ability to safely participate
• You have any other medical condition which makes it more likely you will be injured while flying
2. People of Determination
   We offer a fully inclusive experience, but we need to be informed of your requirements at least 24 hours in advance (and prior to booking your experience), so we ensure we are able to accommodate your specific requirements. This applies if:
• You suffer from epilepsy
• You are a person of determination

Please contact us at least 24 hours prior to your intended flight time.

3. If you have a medical condition that may limit or affect your or others’ participation in this activity which is not specified above, please consult your doctor to determine if this activity is right for you
4. Safety Equipment Hire
• Standard safety equipment hire is included in our product cost
• Equipment upgrades are available, on a hire basis, at additional cost. This may be used only during your experience at CLYMB™ Yas Island, Abu Dhabi
• You will be required to leave original government issued ID as security
• You will be charged for unreturned or damaged equipment

1. Participation Conditions
• You cannot climb if:
• You are aged 3 or below (note additional age restrictions are in place for certain activities)
• You have undergone recent surgery
• You are pregnant
• You weigh below 15kg or over 115kg
• You have a hard cast, or stiches
• You have previously had a shoulder dislocation
• You have a history of neck, back or heart problems (unless you have been specifically cleared to participating in indoor climbing by qualified doctor and have evidence in the form of doctor’s note)
• You are under the influence of alcohol or medication which impacts your ability to safely participate
• You have any other medical condition which makes it more likely you will be injured while climbing
• Please do not climb if you think this activity might put your health at risk, or aggravate a pre-existing condition in any way.


2. People of Determination:

We offer a fully inclusive experience, but we need to be informed of your requirements at least 24 hours in advance (and prior to booking your experience), so we ensure we are able to accommodate your specific requirements. This applies if:

• You suffer from epilepsy
• You are a person of determination

Please contact us at least 24 hours prior to your intended arrival time.

3. If you have a medical condition that may limit or affect your or others’ participation in this activity which is not specified above, please consult your doctor to determine if this activity is right for you
4. You must be able to fit in the harness/equipment to be able to participate


5. Statement of Risk:
• You are the best judge of your ability. Only participate if you can do so safely, and choose an experience that reflects your ability. If you are unsure, we recommend you start with a supervised Level 1 activity.
• Climbing (the term includes bouldering, auto-belaying, top rope climbing and belaying, lead climbing and belaying) is a physical activity, conducted at height. Climbing carries with it a risk of injury, which could include serious injury and in some cases, death. Participants must be aware of and accept the risks inherent with this activity.
• You acknowledge that you are responsible for your own actions and behaviour.
• Some of our experiences are supervised by an instructor. You acknowledge that this does not waive your responsibility to act with due care, in accordance with your ability and skill level.
• If you participate in an unsupervised activity you represent and warrant to us you have the appropriate skill and ability in climbing to do so. You understand that where you climb-belay with a partner, you are responsible for acting with due care and attention.
• Our safety rules and instructions are in place to help you. If you do not follow our rules and instructions, it is more likely you, or someone around you will suffer an injury.
• Climbing beyond your capabilities on any wall is likely to result in a fall. Any fall may result in an injury despite the safety systems in place to avoid it. You must make your own assessment of the risks whenever you climb.
• There is an additional risk that bolt-on holds can spin or break and this may result in a fall or other injury. Spinning holds (or 'spinners') must be reported to staff immediately. CLYMB™ Yas Island, Abu Dhabi cannot be held responsible for any injury that you may sustain as a result of a spinning hold.
• The soft flooring under the climbing walls are designed to provide a more comfortable landing for climbers falling or jumping from the climbing walls. The soft flooring does not make the climbing any safer. Broken and sprained limbs are common, despite the soft landing. Uncontrolled falls are likely to result in injuries to yourself or others.
• Other risks include: falls from the wall that result in bodily impact against the wall or the ground; injuries to individuals observing the climbing wall that result from others slipping, tripping, or falling from the wall; injuries resulting from slipping, tripping or falling from the wall; injuries resulting from being dropped to the ground during belaying or lowering; and injuries associated with failure of equipment including, but not limited to ropes, slings, harnesses, climbing hardware, anchor points, or any other part of the climbing wall structure.


6. If you are unsure about whether you qualify to participate, please discuss your concerns with a member of staff.


7. Supervising a Junior Climber
• If you are supervising a Junior Climber, you represent, warrant and undertake to CLYMB™ Yas Island, Abu Dhabi that you are competent to do so and have the required level of skill and experience. You agree to supervise the Junior Climber competently. You agree that you are solely responsible for the actions and/or omissions of yourself and the Junior Climber and agree to supervise a Junior Climber at your own risk. You warrant, represent and undertake that you are the parent or legal guardian of the Junior Climber, or you have obtained the consent of the parent or legal guardian of the Junior Climber. You agree that you are solely responsible for any property damage or personal injury arising out of your decision to supervise a Junior Climber. You hereby indemnify and hold CLYMB™ Yas Island, Abu Dhabi and our associated entities harmless against any and all claims, clauses or action, damages, judgments, costs and expenses (including attorney fees and other litigation costs) which may in any way arise from your supervision of a Junior Climber.


8. Equipment
• Safety Equipment Hire
• Safety equipment is included in our product cost;
• You will be required to leave original government issued ID as security; and
• You will be charged for unreturned or damaged equipment
• • Certain climbers may be required to use a full body harness, if required by the instructors;
• Only climbing equipment approved by us may be used in the climbing area:
• Supervised climbers must use our equipment
• During classes you may request to use your own equipment. The instructor may accept or reject your request in their sole discretion
• Unsupervised climbers who wish to use their own climbing specific equipment need to complete an Equipment Check with one of our instructors (we may agree or reject the request at our sole discretion). If we agree, you are solely responsible for the good condition, adequacy and safety of your equipment and the absence of inherent defects
• What is an 'Equipment Check'?: belay device, harness and all other climbing equipment needs to be intended for climbing, fit for purpose, in good repair, and manufacturer-certified
• If we permit you to use your own equipment it is not to be deemed as any approval, guarantee or warranty that the equipment is safe for use by you
• Harness buckles must be doubled backed at the waist and at the leg loops when worn by the climber and the belayer.
• Sport climbing shoes or athletic shoes are mandatory when climbing.
• No heels, hard-soled shoes, flip-flops or open toed shoes in the climbing area.
• No barefoot climbing, or climbing in socks
• Helmets are not provided by CLYMB™ Yas Island, Abu Dhabi. If you wish to wear your own helmet, you must seek permission from an instructor (which may be withheld in our sole discretion).

1. General
   • Report to reception to register on each visit before you climb;
   • Climbers must be checked for the age restrictions for each experience;
   • You must exercise care, common sense and self-preservation at all times;
   • Be aware of the emergency exits and fire assembly points;
   • Spectators are prohibited from entering the climbing areas;
   • Report any problems with the walls, equipment or other climbers’ behaviour to a member of staff immediately;
   • Be aware of the other climbers around you and how your actions will affect them;
   • Do not distract people while they are climbing or belaying;
   • Do not carry mobile phones or other objects that may fall and injure people below. Please ensure your pockets are empty while climbing;
   • Food and beverage policy: No food or drink is permitted in the climbing area; with the exception of bottled water (<1L);
   • Strictly no chewing gum is permitted;
   • Refer to best practice signage for specific area safety rules;
   • Climb within your own limits;
   • All accidents and incidents should be reported to CLYMB™ Yas Island, Abu Dhabi staff.
2. Rules and Regulations
   • Comply with the instructions of our staff;
   • Instructors have priority on routes at all times. If an instructor needs the route you are on, you may be asked to move to another route. Please finish the climb and allow the lesson to use the route;
   • Use only holds and wall for climbing. Do not touch exposed metal i.e.: top rope anchor, structural steel, lead anchors, u-bolts, and bolt hangers. Keep fingers out of u-bolt, bolt hangers and quickdraws;
   • Do not remove or adjust the bolt on holds or bolt hangers;
   • No climbing above the anchor (auto-belay device and top rope anchor);
   • No climbing over the top of the bouldering wall (Beginner Wall & Intermediate Bouldering Wall);
   • No climbing above the first u-bolt or quickdraw without using either top ropes or appropriate lead equipment and experience;
   • Stand well back from the climbing walls unless you are belaying or spotting a climber. Never stand directly under someone who is climbing;
   • Do not step on, hang on or swing on the ropes;
   • You must be an Experienced Climber to belay. . Junior Climbers are not permitted to belay;
   • No powdered or block chalk allowed, chalk balls only (chalk balls must be keep in chalk bags);
   • You may not mark the climbing walls with chalk or any other item;
   • Long hair must be tied back;
   • Glasses must be secure;
   • Remove rings and loose jewelry. We recommend watches are removed, as they may be damaged by the nature of the activity;
   • Climbing shoes must be worn while on the wall. No heels, hard-soled shoes, flip flops or open toed shoes in the climbing area;
   • Ensure shoe laces are tied;
   • No items to be left on matting. Climbing area needs to be kept clear;
   • Any infractions of the above rules will result in loss of access. Repeated infractions may result in a permanent ban;
3. Good Practice
   • Please ensure you are warmed up properly before your experience.
   • Please use due caution when in the climbing area.
   • Please remain fully clothed at all times in the climbing area.
4. Specific Product Rules
   • Skill Level Description
     • Beginners (Level 1): Entry level, only supervised access permitted
     • Experienced Climbers: unsupervised
       • Level 2: Intermediate. Bouldering and traversing and use of auto-belay permitted without supervision. Not permitted to do top rope climbing or belaying
       • Level 3: Advanced. Bouldering and traversing, use of auto-belay, top rope climbing and belaying permitted without supervision. Not permitted to do lead climbing or belaying
       • Level 4: Pro. Bouldering and traversing, use of auto-belay, top rope climbing and belaying, lead climbing and belaying all permitted without supervision
   • Beginner Climbing (Supervised)
     • You must arrive 30min before your session time and register at Reception
     • You must pick up your equipment, gear up and gear down with our instructor
     • You must not climb unless supervised by our instructor
     • Remain with your supervisor at all times whilst within climbing areas
     • You must follow the instructions of your supervisor
     • Helmets may not be worn when bouldering or auto-belay climbing, for safety reasons.
     • When bouldering, harness and hardware must be removed. When using auto-belay, all hardware must be removed and loose clothing must be secured
     • Climbers MUST
       • Attend the safety briefing before climbing;
       • Have their equipment checked by staff before climbing;
       • Climbers must attend to the safety rules of each climbing experience;
       • Climbers must follow a specified route and not change routes/lines during his/her ascent;
       • Keep clear from the fall area (bouldering).
     • Climbers MUST NOT
       • Remove any equipment without staff supervision including but not limited to helmet, knot and harness;
       • Modify, remove or replace any holds or wall equipment;
       • Bounce out, swing or hang from the wall during descent;
       • Disrupt climber/belayer experience (Walk or stand between a climber/belayer experience);
       • Run in the climbing area.
   • Experienced Climbers: Unsupervised Climbing
     • Only a competent climbers can climb unsupervised. You are responsible for advising us of your skill level. Our Level Check should not be deemed as an approval, warranty or representation that you have the skill level to complete the challenge.
     • Participation is subject to a Level Check at CLYMB™ Yas Island, Abu Dhabi (unless your level is already registered with us). If you are not meet the requirement you will be unable to climb, and will not be entitled to a refund (Where operationally possible and subject to availability, we may offer you the option of paying extra to complete another experience, but this is not guaranteed).
     • Before you climb without supervision, you must demonstrate an appropriate level of understanding of the activity for which you are registering. and be competent in the correct use of:
       • a safety harness (Level 2, 3, 4);
       • an auto-belay device (Level 2, 3, 4);
       • knots, to attach your rope into your harness (Level 3, 4); and
       • a belay device and belay technique to secure a falling climber or lower a climber from the wall using a rope (Level 3, 4)
     This is referred to as the 'Level Check'. See the Level Description above for more information.
     • Prior to climbing unsupervised, you must pass the Level Check .
     • Level Check is subject to an instructor's availability (please enquire at Reception when you register).
     • Only Experienced Climbers are permitted to belay. Junior Climbers are not permitted to belay.
     • All climbers are required to register their level with us
     • If you are not confident in the use of any climbing equipment or technique then do not attempt to use it without CLYMB™ Yas Island, Abu Dhabi instructor supervision.
     • For Level 3 and above:
       • All climbers must demonstrate and pass a belay checkout and must agree to utilize proper belaying technique (PBUS or equivalent)
       • All climbers are required to use the 'double-check' ('partner check') exchange before beginning each climb. The belayer will check the climber’s gear, and the climber will check the belayer’s system and exchange confirmation that the equipment is adequate. This is most important and must vigilantly be performed at the start of each and every climb.
       • All climbers are required to use proper climbing commands: 'On Belay', 'Belay On', 'Climbing', 'Climb On' , 'Lower ', 'Lowering'
     • Staff will provide whatever help and advice they can, but formal instruction in the use of equipment will only be provided when booked and paid for.
   • Bouldering & Traversing
     • Never climb directly above or below another climber.
     • Always ensure you are in a position to descend safely
     • Always climb within your capabilities and descend by down climbing, or at the very least, a controlled fall
     • Do not jump from the top
     • Topping out on any of the bouldering walls is strictly prohibited
     • No objects on the bouldering mattress
     • Harnesses and other rope related climbing equipment, must not be worn in the bouldering area.
     • Only spot a partner if you understand how to spot correctly
   • Auto Belay Climbing
     • Always check for correct function of the auto-belay device before use.
     • If auto-belay line malfunctions (or you have any other issues) alert staff immediately
     • When using auto-belays, equipment manipulation is only allowed when safely on the floor (including but not limited to clipping and unclipping the carabiner on the harness, rope manipulations)
     • When using auto-belays, always clip into the belay loop on your harness.
     • When using auto-belays remove any loose clothing or snag hazards on harness.
     • When using the auto-belay you must identify the line your route climbs and not deviate off this line.
     • When using auto-belays always be aware of any climbers beneath you and make them aware of you before your descent.
     • Climbing lines and reception areas must be clear before any ascent or descent
     • Never top out or touch the auto-belay device
     • Never hold onto or pull down on the auto-belay wire or rope whilst climbing.
     • Never attempt to grab back on to the wall when descending, as the auto-belay will continue to lower.
     • Descending from the route must be done in a controlled manner with, where possible, the landing zone and path checked to be clear before letting go.
     • Solo climbing on the auto-belay climbs is not acceptable; always use the auto-belay safety line to protect yourself on these climbs.
   • Top Rope Climbing
     • Junior Climbers may only participate if they have taken and passed the Level 3 Course at CLYMB™ Yas Island, Abu Dhabi 
     • You need a climbing partner to top-rope climb. Please note that Junior Climbers are not permitted to belay. We highly recommend to climb with someone with a compatible level and shape as you.
     • When Climbing:
       • The Intermediate Wall and Advanced Wall in CLYMB™ Yas Island, Abu Dhabi have top ropes already set up. Do not take them down to use on other routes.
       • Please ensure you identify if your chosen route is a top rope route, rope have to be set up into the top rope anchor, clipping straight into both carabiners.
       • Please ensure the rope is the proper length to climb up (color code) and go down safely and ended with a knot.
       • Always use a safety harness to attach yourself to the rope.
       • Always tie the rope directly into the harness using a re-threaded figure of eight knot with double stopper knot (Double Fisherman knot)
       • Cl ipping in with a carabiner is not acceptable.
       • The double figure eight knot (rethreaded figure of eight knot + double stopper knot) is the only climbing knot allowed for tying the rope into your harness.
       • Rope is to remain between arms at all times when climbing.
       • Solo climbing on top rope is not acceptable; always use a rope to protect yourself on these climbs.
     • When Belaying:
       • Always use a belay device attached to your safety harness with a locking carabiner. 'Traditional' or 'body' belaying is not acceptable.
       • Always pay attention to what the climber is doing, standing as close to the climbing wall as is practical.
       • Self-belaying is not permitted.
       • The belayer must pay attention to the climber and maintain eye contact with the climber all times.
       • Always use the universal technique for correct use of a belay device and a proper belay technique (Pull-Break-Under-Slide or switch hand technic).
       • Your hand must never let go of the brake-side rope.
       • Always pay attention to what the climber is doing.
       • Always stand as close to the climbing wall as is practical. Sitting or lying down are not acceptable.
       • Be aware of other climbers / belayer users, and features such as the matting when belaying.
   • Lead Climbing
     • Junior Climbers may only participate if they have taken and passed the Level 4 Course at CLYMB™ Yas Island, Abu Dhabi
     • You need a climbing partner to lead climb. Please note that Junior Climbers are not permitted to belay. We highly recommend to lead climb with someone with a compatible level and shape as you.
     • When Climbing:
       • The Intermediate Wall, Advanced Wall and The SUMMYT™ in CLYMB™ Yas Island, Abu Dhabi have lead climbing lines. Do not take them down to use on other routes.
       • If you want to lead climb a route, make sure that you’re using the rope already set on the line.
       • Please ensure you identify if your chosen route is a lead climbing route.
       • Quickdraws are already provided at intervals on the lead lines so you may not use your own quickdraws.
       • Rope has to be removed from the top rope anchor and all the quickdraws before any attempt.
       • Clipping all the quickdraws in sequence and both carabiners on the top rope anchor is mandatory.
       • If you don’t complete the route, please notify a member of our staff.
       • Always use a safety harness to attach yourself to the rope.
       • Always tie the rope directly into the harness using a re-threaded figure-eight with double stopper knot (Double Fisherman knot).
       • Please ensure that you are using the appropriate rope length when leading (color code) and finish it with a knot.
       • Clipping in with a carabiner is not acceptable.
       • The double figure eight knot (rethreaded figure of eight knot + double stopper knot) is the only climbing knot allowed for tying the rope into your harness.
       • Ensure that your rope is not behind your leg.
       • Always follow the same route and the proper quickdraws line to prevent rope drag.
       • Avoid back-clipping and Z-clipping by always reaching for the rope right at your tie-in-knot.
       • If seconding a climb, the second climber should be protected from uncontrolled swings by appropriately clipped quickdraws, ensure the rope is securely fixed to the lower-off anchor.
       • Solo climbing on top rope is not acceptable; always use a rope to protect yourself on these climbs.
     • When Belaying:
       • Always use a belay device attached to your safety harness with a locking carabiner. ‘Traditional’ or ‘body’ belaying is not acceptable.
       • Always pay attention to what the climber is doing, standing as close to the climbing wall as is practical.
       • Spot the climber before the first protection point.
       • Self-belaying is not permitted.
       • The belayer must pay attention to the climber and maintain eye contact with the climber all times.
       • Always use the universal technique for correct use of a belay device and a proper belay technique (Pull-Break-Under-Slide or switch hand technic).
       • Your hand must never let go of the brake-side rope.
       • Always pay attention to what the climber is doing.
       • Always stand as close to the climbing wall as is practical. Sitting or lying down are not acceptable.
       • As a belayer, please be aware that your climber’s fall might pull you up.
       • Sitting or lying down are not acceptable.
       • Be aware of other climbers / belayer users, and features such as the matting when belaying.
   • Any breach of our rules will be treated seriously, and may result in the loss of privileges, termination of your session with no compensation, or a permanent ban from CLYMB™ Yas Island, Abu Dhabi.

1. By purchasing your tickets online you are deemed to have accepted these General Terms of Entry which incorporate by reference the ticket terms and conditions.
2. Please satisfy yourself that you meet the participation conditions prior to booking your experience.
3. To use tickets purchased on this Website, at the time of entry you must produce:
• e-ticket (electronic form or printed copy);
• the credit card used to purchase the tickets or valid government issued ID matching the name listed in the booking;
• any additional requirements set out in the ticket terms and conditions
4. Purchases must be made using a credit card and will be charged in United Arab Emirates Dirhams.
5. Tickets purchased on this Website will be delivered via email to the email address supplied by you. If this email is not received, please contact us at +971 (2) 496 8000.
6. All purchases are final and no refunds will be provided, subject to our right to cancel any purchase prior to delivery, in which case amounts paid pursuant to cancelled purchases will be refunded (but we are not responsible for any associated expenses).

1. Certain experiences, areas or outlets may be unavailable during your visit.
2. Although we will use reasonable efforts to keep our website up to date with news, we reserve the right, without prior notice and without refund, liability or compensation, to change the operating hours of the CLYMB™ Yas Island, Abu Dhabi or attraction, close any area (or all areas) of CLYMB™ Yas Island, Abu Dhabi temporarily, restrict the number of persons having access to CLYMB™ Yas Island, Abu Dhabi, and/or suspend or cancel any attraction or entertainment program if we consider that the circumstances require. It is your responsibility to check the website and we cannot guarantee that it will inform you of all changes that may be relevant to your visit.
3. Please note that not all areas of CLYMB™ Yas Island, Abu Dhabi are open to the public.
4. In the unlikely event of a closure to the public, we will try our best to give guests advance notice, but it may not always be possible. In the event we cancel your ticket, we will give you the option of rescheduling your visit on a different date or we will refund you the cost of your ticket. Please note that we will not refund associated expenses such as travel and accommodation, therefore we advise you to check CLYMB™ Yas Island, Abu Dhabi is open before you travel. You acknowledge acceptance of this policy as a condition of purchasing a ticket.
5. You may not be able to gain access to CLYMB™ Yas Island, Abu Dhabi, or certain areas of CLYMB™ Yas Island, Abu Dhabi, during special events or private bookings.

1. We offer parking facilities for the use of our guests only.
2. Vehicles may not be left overnight.
3. Vehicles are parked at the owner’s risk.

1. CLYMB™ Yas Island, Abu Dhabi and its grounds are monitored by CCTV.
2. We reserve the right to stop picture taking or video recording and confiscate any inappropriate material.
3. You may not bring cameras or other recording equipment with you whilst climbing or flying;
4. We may take photos and videos of your experience. If we do so, these will be available for purchase by you at an additional cost. We do not guarantee the availability of photos or videos.
5. We may film, sound record or photograph public areas in CLYMB™ Yas Island, Abu Dhabi. Buying a ticket affirms your consent to the filming, sound recording and/or photography and possible subsequent exploitation/broadcasts/publication and you therefore agree (i) copyright in these materials rests with us and (ii) that we may use, broadcast and exploit such materials in perpetuity in any format whatsoever.

1. Our media service allows you to purchase a non-exclusive, global, non-commercial, license to use digital footage captured of you at CLYMB™ Yas Island, Abu Dhabi. We are the owner of all copyright and intellectual property rights in the footage.
2. Purchasing Footage at CLYMB™ Yas Island, Abu Dhabi You can purchase footage at the CLYMB™ Yas Island, Abu Dhabi desk. You will be asked to provide an email address, and you will receive a link within 24 hours to download your footage. Please ensure you provide the correct email address. If you do not, we will be unable to send you the link to download your content. Footage will be available for downloading for thirty (30) days, after which the footage will be permanently deleted.
3. Purchasing Footage via our website You can pre-purchase footage at the same time as purchasing your tickets. You can also purchase footage after your experience by signing in to your account on our website and/or entering your voucher code on our media kiosk. If you enter your email address when completing the disclaimer, we will automatically send you a link view the footage. Footage taken at CLYMB™ Yas Island, Abu Dhabi website will generally be available shortly after the footage is captured. Footage will be available for purchasing for thirty (30) days, after which the footage will be permanently deleted.
4. Subject to availability, participants may be given a free sample video of their flight. This will be sent to the email address entered in the disclaimer at CLYMB™ Yas Island, Abu Dhabi, or can be accessed via our media kiosk using your voucher code after the flight.
5. Should there be any issue with our technology that prevents us from delivering the footage, any credit or refund will only be to specific value paid towards the video / photo download only
6. License
• You may not use the footage for commercial use.
• You must only use the footage for lawful purposes.
• If you publish the footage, you are responsible for first obtaining the consent of all recognizable individuals appearing in the footage.
7. Digital footage purchases may not be exchanged or refunded.
8. Unavailability
• We reserve the right to not upload content.
• We do not guarantee the availability or quality of the footage
• We are not responsible for lost or missing footage

1. In order to participate, you are required to sign our disclaimer. This can be done online after you purchase your experience, or once you reach CLYMB. You will not be able to participate unless you sign the disclaimer form. If you are aged 17 or under, your parent or legal guardian must sign the disclaimer on your behalf.
2. You accept that you have a duty to take reasonable steps to ensure your own safety (and if supervising a Minor Climber, the safety of the Minor Climber), taking into account any medical conditions you may have. Entry into and use of CLYMB is at your sole risk. We accept no responsibility for any loss, injury or damage sustained within CLYMB. You confirm that we (Farah Experiences LLC, Clymb Entertainment – Sole Proprietorship LLC, our affiliates, owners, sponsors, lessors, licensors, staff agents or representatives) are not responsible for any loss, injury or damage sustained by you or to your property and waive all claims against us in this respect, to the maximum extent permitted by UAE law.
3. Please do not leave your belongings unattended in CLYMB. We provide lockers your convenience; we recommend that all your personal items are stored in these lockers and secured in accordance with the instructions. Our staff cannot look after your personal items for you. You acknowledge, as a condition of participation, that we are not responsible for lost, damaged or stolen items at CLYMB.
4. Our liability to you is limited to the price of the experience ticket.
5. Liability for indirect, special or consequential losses is excluded.
6. We do not limit liability for death or personal injury caused by our negligence.
7. In the event of an unforeseen closure, or partial closure, we are not responsible for accommodation, travel or other costs or expenses you incur.

1. Who is responsible for protecting your personal data?
Miral currently manages and operates Ferrari World Abu Dhabi, Warner Bros World™ Abu Dhabi, SeaWorld Yas Island, Abu Dhabi, Yas Waterworld, CLYMB™ Abu Dhabi and Qasr Al Watan leisure facilities in Abu Dhabi with new leisure facilities planned for the future (the “Attractions”).

In connection therewith, Miral operates the following websites and mobile app:

• yasisland.ae and Yas Island mobile app;
• ferrariworldabudhabi.com
• wbworldabudhabi.com
• yaswaterworld.com
• clymbabudhabi.com
• qasralwatan.ae
• seaworldabudhabi.com

Miral also operates a centralised authentication service called ‘MyPass’, which allows you to seamlessly connect to different services. Once you have created a MyPass, you can use your MyPass to login to any services that operate MyPass without having to register again. For example, you can use your MyPass to login to certain websites or mobile apps, purchase tickets, or access WiFi at designated attractions. For further information on MyPass, please review sections 3 and 5 below.

Data Controller

As the entity responsible for collecting your information when you use our websites, mobile apps or services, Miral is a Data Controller of your personal data. Our affiliates and partners may also be Data Controllers where they control the use or processing of your personal data. Please review section 5 for further information on the use of your personal data by our affiliates and partners. In certain circumstances (for example, where you use MyPass as part of our affiliates’ or partners’ services and your information is solely hosted within our digital platform as part of providing digital services), Miral may also be acting as a Data Processor for your personal data.

This Privacy Policy provides information on how and why we process your personal data in connection with our services, websites and mobile apps. This Privacy Policy is not intended to cover use of your personal data by third parties or third party services; for further information on how third parties use your personal data, please review the respective third party’s Privacy Policy on the relevant third party website, mobile app or service.

This Policy is additional to and is not intended to override other notices or policies we may provide to you or the terms of any contract that you have with us (for example, specific Attraction or ticket terms and conditions), or any rights you may have.

2. What personal data do we collect, and how do we collect it?

Information we collect directly from you

• Information that you personally provide to us when: registering for an account, purchasing our products and services, creating a MyPass, enrolling for a fingerprint biometric check or FacePass, subscribing to our mailing lists, registering for WiFi at our Attractions, making a telephone booking or enquiry, completing a survey, competition or taking part in promotional activities, applying for a job with us, engaging with us in our Attractions, or contacting us via a contact us form, livechat or other means available on our websites or mobile apps.
• Depending on the Attraction, website or mobile app you are visiting and the activity you are undertaking, this information may include:
• your first name, last name, title, date of birth, address, proof of identity or age, nationality, gender, country of residence, city of residence, e-mail address, telephone number, booking reference, MyPass ID, number of adults and children, children’s age, check-in/out date, and room or other booking related preferences;
• your chosen marketing preferences and objections;
• your preferred language and information about your preferences or interests;
• general enquiry details and any other information or messages you decide to provide to us;
• if availing yourself of a special offer, a copy of the relevant ID required to demonstrate eligibility;
• if purchasing certain services at gate, or an annual pass to one of our Attractions, this will also include photograph/s and a copy of your emirates ID or passport;
• if taking part in one of our driving experiences at Ferrari World Abu Dhabi, a copy of your driving license;
• details of your activity history or proficiency for certain activities (for example, if you have completed indoor skydiving before and your perceived skill level);
• first name, last name and date of birth for your family members, and their relationship to you, where you have chosen to add your family members’ details to your profile (where this option exists on a particular website or mobile app). If you give us personal information about other people (such as family members or friends), you should make sure you have their permission to do so;
• credit or debit card and transaction details, if you make a payment for our products and services, which are not stored by Miral and are provided directly to our payment solution provider via a secured connection. All credit and debit card and transaction processing adheres to global data security standards to protect cardholder data;
• for certain services, this may include special categories of personal data. For example:
• where you are seeking to participate in physical activity (such as indoor skydiving and climbing at CLYMB™ Abu Dhabi), this may include information about your health (for example, your height and weight) and any medical conditions. For some activities we require completion of a medical waiver form, which includes a confirmation that you do not have certain medical conditions, in order to take part. We collect as little information as is necessary and this typically involves a simple confirmation that you do not have certain medical conditions as opposed to us collecting specific additional information about your medical history. However, if you disclose certain medical conditions, including a history of neck, back or heart problems, you will be required to evidence that you have been specifically cleared to participate in the activity by providing a valid doctor’s note;
• where you consent to use fingerprint biometric check or FacePass at our designated attractions this may also include your biometric information. The fingerprint scanned, or photo taken or uploaded for FacePass, is used only to convert your face into an encrypted unique numerical identifier and then deleted. For further information on the use of your personal data in connection with fingerprint biometric check or FacePass, please review sections 3 and 5;
• biometric information: as used in this Policy, biometric data includes “biometric identifiers” and “biometric information”. “Biometric identifier” means a scan of face geometry (Miral uses fingerprint biometric check and facial recognition for FacePass, please review section 3). Biometric identifiers do not include writing samples, written signatures, photographs, human biological samples used for valid scientific testing or screening, demographic data, tattoo descriptions, or physical descriptions such as height, weight, hair color, or eye color. “Biometric information” means any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual. Biometric information does not include information derived from items or procedures excluded under the definition of biometric identifiers.

Information we collect indirectly

• In some cases, information about you may be provided to us by a third party verbally or in writing. For example, this could include if a family member or friend has purchased a package or tickets on your behalf, entered you into a competition or makes a complaint. This may also include: our affiliated companies or partners (for example, your chosen travel agent or other entities where you use MyPass to access their site or service), or where you engage with services that we provide in conjunction with other companies (for example, rewards or loyalty points programs, joint promotions or FacePass), or social media or technology platforms (for example, by using your Facebook, Google or Apple account login details to sign into our website, mobile app, MyPass, or WiFi service, where such facility is available).
• Depending on the Attraction, website or mobile app you are visiting and the activity you are undertaking, this information may include the same information as which you may provide directly (as detailed within this section 2 above).

Information we collect automatically

• Information that we may collect automatically via cookies and other location-based tracking mechanisms when you visit our sites and applications (as outlined above) or use our applications on third-party sites or platforms. More information on the use of cookies is at section 8 below and in our Cookies Policy.
• This information includes traffic data, location data, weblogs, communication data and the resources you access; for example, your IP address, device ID, device type, referrer URL, operating system and version, geolocation, browser type and browsing history.
• Information may also be collected through campaign performance and engagement, including but not limited to information such as email opens, push notifications and SMS clicks.
• For security and public safety CCTV is in place in certain designated areas of the Attractions (only for security and safety reasons and to help prevent fraud or crime).

3. How do we use your personal data?

We will use your personal data for the following reasons:

To respond to you and perform the contract

• We will use your information to process and respond to your requests, reservations or queries, when you register, subscribe or contact us, and to provide access to restricted parts of our websites or mobile apps if required. Where you purchase our services or products we use your information to enter and perform our contract with you.

To improve our products and services

• We use your information to provide content on our websites and mobile apps in the most effective way. Your information allows us to identify you as a user, remember your preferences and deliver an enhanced digital experience. Such data is not retained beyond your visit of the respective website page or mobile app, but may be kept in log files to allow us to maintain and improve our website or mobile app.

To keep our services secure

• Your information may be used to detect, investigate, prevent fraud and rectify potential errors in our Attractions, technology and against potential cyber-attacks or other abuse of our technology, and to prevent or mitigate any damages that may have been caused by such abuse.
• While we take steps to maintain the security of your information, you should be aware of the many information security risks that exist and take appropriate care to help safeguard your information.

To provide WiFi services

• Some of our Attractions have a complimentary WiFi service which is provided by Ipera Solutions, a third-party service provider who acts as a Data Processor on behalf of Miral. This Privacy Policy explains how we use your information; for information on how Ipera Solutions handles your data, please visit www.iperasolutions.com/privacy-policy.
• Your information is used to provide the WiFi service and to carry out analytics, and a log of all service usage activity is maintained for system performance, maintenance, and security purposes. Please note that we do not correlate the user of the WiFi service with the websites or content viewed.
• To use our WiFi service, we ask you to create a MyPass (please review the MyPass section below) and when you connect to the service we collect your mobile ID, device type, and other location-based data (where you have permitted collection of this in your chosen device settings) to enable us to provide these services to you in the most effective way. For example, this information allows your device to automatically connect to the WiFi and MyPass services without you having to manually connect to the network or service each time. In order to disable the automatic authentication, you can select ‘Forget this network’ from your WiFi or mobile device settings.

To provide your MyPass (Unique Customer Identity)

• Most of our websites, mobile apps, or WiFi services have the MyPass facility. If MyPass is available, then when you choose to register for an account with us, we will collect your information to create a unique identifier for you called your MyPass, which is then used to authenticate you across the different services and enable you to enjoy a frictionless digital experience.
• MyPass is a centralized authentication service provided by Miral that allows you to seamlessly connect to various services throughout Abu Dhabi. This means that once you have created a MyPass, you can use your MyPass to log in at other available locations and services (for example, at different Attraction websites or mobile apps or WiFi touchpoints where available), without you having to register again at each location or service.
• When you are using MyPass, we use your mobile ID, device type, and other location-based data (where you have permitted collection of this in your chosen device settings) to enable us to provide these services to you in the most effective way.
• In certain cases, we might use your location and activities for which you have used your MyPass for the purpose of creating a unique customer profile. For example, if you have connected to the Wi-Fi in an Attraction using your MyPass and bought a ticket online for one of the Attractions, we will associate these activities with your MyPass.
• Further, as detailed in section 5, where you use MyPass, your information may be shared with other entities making use of MyPass.
• Where you log in to MyPass with your Facebook, Google, or Apple account details, those parties will receive information about your activity on our websites or mobile apps. For more details on the information that such parties receive and how they use this, please review their respective Privacy Policies at www.facebook.com/policy, www.policies.google.com, and www.apple.com/legal/privacy/en-ww.

FacePass and contactless services

• FacePass services, including contactless access and contactless payment services, are provided by Miral at certain designated attractions on Yas Island (such as Ferrari World Abu Dhabi, Warner Bros. World™ Abu Dhabi, and Yas Waterworld).
• Contactless access involves the processing of your FacePass to identify you when entering the designated attractions; once your FacePass is enrolled you can enjoy easier and safer contactless entry to the attraction using your FacePass and without the need to scan your ticket or physically touch assets. The way this works is that (or a parent or legal guardian, if the FacePass relates to a person under 18 years of age or a person of determination) can consent to enroll your FacePass. Enrolment may be done online through the Yas Island mobile app or website (where available), by uploading a photo of your face. Alternatively, enrolment may be done offline by completing the necessary requirements with guest relations at our designated Attractions and thereafter allowing the camera at the turnstiles to capture your photo.
• Contactless payment involves the processing of your FacePass to identify you when making payments at operating food and retail outlets (where available) inside the designated attractions. The way this works is that (provided you are 18 or older) you can choose to link a debit or credit card to your FacePass through the Yas Island mobile app or website (where available). Once this link is made you can enjoy making payments using your FacePass without the need to physically use the debit or credit card.
• The photo taken or uploaded for FacePass is used only to convert your face into a unique numerical identifier (your FacePass) for means of facial recognition. Once authentication is confirmed, the photo is not used for any other purpose and cannot be reused or regenerated for any means. Due to different factors such as picture quality of the device used, shading, and lighting, your photo may be stored securely on systems within Miral’s premises for up to a maximum of four weeks to ensure authentication and accuracy of the photo. When this process is completed the photo is then removed. The unique numerical identifier is encrypted and the encrypted value is stored securely on systems within Miral’s premises and linked to your customer profile.
• The encrypted values are stored and processed solely for authentication purposes; in other words, when you are next making a contactless entry or contactless transaction your FacePass will be authenticated against the stored encrypted value and once matched the entry or transaction will be completed. Your FacePass and the encrypted values are not processed for any other reasons.
• You can withdraw your consent for processing your FacePass and disable your payment information at any time by selecting the ‘Remove FacePass consent’ or ‘Manage your card’ options on the mobile app or website (where available). You can also contact us at privacy-me@miral.ae. Where you withdraw your consent, such services will no longer be provided to you.

Fingerprint Biometric Check

• To protect against fraud and misuse of tickets, Miral has enabled a fingerprint check for holders of multiple-entry tickets (any ticket with an entitlement of more than one access). The way this works is that you (or a parent or legal guardian, if the person is under 18 years of age or a person of determination who cannot consent) can consent to enrol your fingerprint. Enrolment may be done at the digital screens located at the turnstiles, by providing the appropriate consent and then placing your finger on the reader.
• If you do not wish to use the fingerprint biometric check, you can choose a manual verification process instead, by visiting the designated counter and showing your original official government issued photo ID. Your details will be associated with your ticket, and thereafter, you will need to show your original ID on each access to the Park so we can verify your identity.
• If you do wish to use the fingerprint biometric check, then once the appropriate consent is provided at the turnstile, you simply place your finger on the reader. The system will take an image of your finger then convert the image into a unique numerical identifier which is encrypted. The image is immediately deleted but the encrypted value is stored securely on systems within Miral’s premises and used solely for authentication purposes; in other words, when you next scan your ticket, you will be prompted to scan your finger for authentication. The scan will be authenticated against the stored encrypted value and once matched, the entry will be completed.
• The unique numerical identifier is deleted promptly after the expiry of your ticket. For example, if you purchase a ‘3-day 3-park’ ticket then the identifier will be deleted after your third park entry, when your ticket expires.
• You can withdraw your consent for processing your fingerprint and disable this service by speaking to Guest Services at the park or emailing us at privacy-me@miral.ae. Where you withdraw your consent, such services will no longer be provided to you.

Marketing

• If you have provided your consent by opting in to receive personalized updates and offers, we may send you such updates and offers by email, SMS, mobile app notifications (only available via the mobile app where you have opted in to receiving them), WhatsApp, social media, and post, or occasionally contact you by telephone. You may withdraw your consent to receiving such communications at any time by using the unsubscribe link in any communication received, by contacting us at privacy-me@miral.ae, or where the particular website or mobile app has the facility to create an account, by changing your marketing preferences within the account management function on the website or mobile app.
• Our servers automatically protocol the consent gathering process to enable us to evidence that you have consented. For this purpose we will store the following information: email address, details of how and when consent was given, details of confirmation email sent and confirmation email clicked; including the date, time and IP address relating to the consent and clicked confirmation link, the wording of the consent and the information about the right to withdraw your consent at any time.
• If you have opted in to hear from other companies in our group or our partners, you may also receive personalized updates and offers from such companies. The list of affiliates or partners which you can opt to hear from are listed on the marketing consent opt-in page. You may withdraw your consent at any time by using the unsubscribe link in any communication received, by contacting us at privacy-me@miral.ae, or where the particular website or mobile app has the facility to create an account, by changing your marketing preferences within the account management function on the website or mobile app.

Personalized content, advertisements, and services

• Your personal information may be used to understand your customer journey and to provide you with personalized offers or advertisements. These offers or advertisements may be shown to you on our websites or mobile apps or the websites of third parties (for example, your chosen social media platforms).
• Where we have permission to send marketing materials (as set out under Marketing in this section), these personalized offers and advertisements may be included within those updates and will be in accordance with your chosen marketing preferences.
• Please note we do not carry out any automated decision making based on your information.

Livechat

• We deploy technology on some of our websites and mobile app to provide live chat services with a view to effectively responding to your enquiries and providing information about our services and attractions. When you engage with our live chat, we use the information that you provide to us in order to respond to your enquiry.
• The live chat service provides non-personal data only about our services and attractions; for example, information about attraction opening hours. We do not request any personal data in connection with this service as personal data is not required to provide the live chat service.
• An open text box is required to provide the live chat service which means we do not control the information a user may input. Any information (whether personally identifiable or not) voluntarily placed into the live chat will be processed. If a user submits personal data then such personal data will not be used for any purposes.

Geolocation services

• Where you have provided your consent via the mobile app, we will use your device coordinates to offer location-based services and features, including:
• location-based reminders: receive timely notifications when you enter or leave specific places;
• exclusive promotions: enjoy special offers and promotions tailored to your location;
• safety alerts: stay informed about critical local alerts or emergency information.
• Geolocation data will be solely used to provide and enhance geolocation features.
• You can modify your location preferences or opt out at any time in your app's settings.
• For the best geolocation experience, you can choose your location accuracy:
• ‘high accuracy’: provides precise coordinates but may consume more battery;
• ‘battery saving’: offers approximate coordinates to conserve battery life.
• To fully enjoy geolocation benefits, you will need to grant access by updating the mobile app’s location settings to 'Always'. You can adjust this setting later in your app's preferences. For additional control over your location settings, you can access and amend your device's location preferences.

Promotional or other activities

• If (at your discretion) you decide to take part in any promotional activities such as employee benefits, competitions, surveys, or interactive features of our services, your personal data may be processed to administer the activity or enable participation.

Notifications

• We may notify you of any changes or updates to your current services or subscriptions. For example, security alerts or important support or administration messages about your services or notices of when annual passes are due to expire.

Legal obligations

• We may have to process your information to comply with legal or regulatory obligations, where required by applicable laws. Information may be used to:
• enforce our terms and conditions and other agreements, policies, and standards, including investigation of any potential violation thereof;
• detect, prevent, or otherwise address security, fraud, or technical issues;
• protect the rights, property, or safety of us, our users, a third party, or the public as required or permitted by law
  (including exchanging information with other companies and organizations for such purposes).

Business analysis

• We may use your information for our business purposes; for example, to carry out data analytics to assess consumer demands and trends.

Aggregated or anonymized data

• We may use your information to compile aggregated or anonymized data (data that does not identify you as an individual, such as statistical or demographic data), so that we can analyze and improve our products and services. However, if we combine aggregated data with your personal data so that it can identify you in any way, we treat the combined data as personal data and it will be used in accordance with this Privacy Policy.

4. What is the legal basis for processing your personal data?

In most cases, we process your data at your request in order to enter into a contract with you and to perform our contract obligations (for example, to process your booking and issue your tickets). If the processing is not related to a contract, we will process your information on one of the following basis:

• based on your explicit consent for us to do so (for example, when you use the fingerprint biometric check or FacePass, or opted in to our mailing lists or promotions);
• as required to comply with relevant legal or regulatory obligations (for example, to resolve disputes or enforce contracts);
• where processing is mandatory for the establishment, exercise, or protection of a right;
• where data is publicly available;
• as required to support the legitimate interests that we have as a business (for example, to carry out market research and analytics, use CCTV at our Attractions, protect against unlawful behavior or online services (such as prevent fraud by ensuring tickets are in the hands of the purchaser), create a profile regarding your interactions, purchases, and interests (such as to inform you of new services or attractions that may be of interest to you) and to further improve and market our products and services), provided always that such processing is carried out in a way that does not violate your fundamental privacy rights.

With regard to special categories of personal data, such as the biometric or health and medical information outlined at section 2, we require your explicit consent (or the consent of your parent or legal guardian) to process such information. Such consent can be withdrawn; however, this is likely to mean that the services that require consent (for example, fingerprint biometric check or FacePass) can no longer be provided to you. We will advise of such consequences of withdrawing your consent if you take this action. Please note that we will only rely on consent as a legal basis when we strictly require consent for processing. We will not rely on this legal basis in circumstances where we may rely on one of the other legal bases, as outlined above.

5. Who do we share your personal data with?

Service providers

• We may share your information with third parties who provide a service to us. We do this where it is necessary for the service provider to have access to your information and solely for the purpose of them delivering that service to us. An example of this is when you purchase a service from us your payment details are processed by a third party payment solution provider.

Our service providers include:

• IT companies (e.g. hosting providers);
• WiFi providers;
• Payment solution providers;
• Marketing or communication providers;
• Developers and support providers;
• Data analytics providers;
• Survey or market research providers;
• Professional advisers or auditors;
• Regulators;
• Insurers.

Affiliates and partners

We share your information with our affiliates and partners in certain circumstances, as described in this section.

If you opt-in to receiving marketing communications from our affiliates or partners when selecting your marketing preferences, we will share the information required in order for those affiliates and partners to contact you in the ways you have chosen. For example, our affiliate company Miral Destinations – Sole Proprietorship LLC is involved in managing marketing communications hence your personal data is shared with this entity for such purposes. The full list of affiliates or partners which you can opt to hear from are listed on the marketing consent opt-in page of the respective website, mobile app or touchpoint.

We may need to share your personal data with our partners connected with your booking. For example, if you book a package holiday with us that involves tickets to a theme park and a hotel stay, we may need to share certain information with the hotel in order to fulfil your booking. Such partners include but are not limited to hotels, theme parks, museums, restaurants or transport providers. We only share the information required to process the booking and if the partner does not require any personal data (for example, if they only need to know the number of tickets), we do not disclose it.

Where you use your MyPass to access services provided by our affiliates or partners (for example, by using MyPass to sign into their website, mobile app or WiFi service), we share your information with those entities in order for those services to be delivered, and those entities will have access for the purpose of data analytics.

Where you enrol for FacePass through our website or mobile apps or those of our affiliates, we may need to share your information with our affiliates who operate such websites or mobile apps or the respective operator of any attraction or outlet where such services are available, in order that such services can be provided to you.

We also share information in connection with services we provide in conjunction with affiliates or partners; for example, to provide rewards or loyalty points programs and other benefits or services that you may wish to make use of, or if you specifically request us to share information with third parties.




Other third parties

We may also disclose your personal data:

• internally, including any of the intra-group companies, our holding company and its subsidiaries where it is necessary to perform certain responsibilities efficiently as part of the service provided to you (for example, data may be accessible to certain types of persons involved within the operation of our services from our administration, IT, marketing or legal teams);
• if required by applicable laws or regulations;
• to government or supervisory bodies or agencies in response to their legitimate requests, or where it is in our legitimate interests to do so, even if such disclosure is not mandatory under law;
• if you explicitly requested or authorized us to do so;
• in the event we sell or merge whole or part of any business or assets, we would need to transfer your information to the acquiring company.



We only share the information that is necessary for the required purpose so we do not disclose all of the information you provide to us and we do not sell, rent or lease your personal information to third parties under any circumstances.



• Aggregated or anonymized data may be shared with our service providers, affiliates or other third parties for the purpose of analytics and to improve products and services.
• The categories of third parties to whom we disclose your information may change from time to time. We will update this Privacy Policy before any such changes take effect.



6. Links to third party websites

You may have accessed one of our websites by clicking a link on a third party website; for example, you may have clicked a link on one of our partners’ websites so that you could view package holiday options or theme park tickets and were then redirected to our website. Similarly, our websites contain links to our partners’ websites.

We also integrate our websites or mobile apps with third party products (for example, Google Analytics, Facebook, Twitter) to enable us to measure the performance of our websites and website content, present personalized offers and enable you to share, like and recommend pages to others via social media.

We are responsible for protecting your personal data when you visit our websites but are not responsible for the websites of any third parties, and this Privacy Policy does not govern any third party websites. You are responsible for understanding how your personal data is used by third party websites and we recommend that you review the privacy policy on the relevant website.




7. Transfers outside of the EEA

As a business located outside of the European Economic Area (“EEA”), we process your information outside of the EEA and in some cases (as described in section 5), your information may be transferred to and processed by third parties who are also located outside of the EEA.

We will only transfer your information to such third parties where we have made arrangements to ensure that your data is treated securely in accordance with this Privacy Policy and applicable law.




8. Cookies

Our websites use cookies which help us provide you with a better website and browsing experience, by enabling us to monitor which pages you find useful and which you do not. You can choose to accept or decline cookies; most web browsers will automatically accept them but you can usually modify your browser settings to decline cookies if you wish to; however, this may prevent you from taking full advantage of the website.

More detailed information on our use of cookies and the options available to you is contained within our Cookies Policy.




9. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place appropriate technical and organizational security measures to safeguard and secure the information we collect. Whilst we have implemented such measures, we cannot completely guarantee the security of your information; any transmission by you is at your own risk.

We store your personal data in a centralized database hosted in the cloud, and affiliates or partners might have access to this database where such entities make use of MyPass.

You are responsible for maintaining the confidentiality of any password or account details.

Where you chose to click a link to any of the websites of our partners, advertisers and affiliates, please note that those websites have their own privacy policies and we do not accept any responsibility or liability for their policies or their security of your personal data. Please check their policies before you submit any personal data to those websites.




10. Retention

Unless otherwise required by applicable law, we will retain your information for as long as is necessary for the relevant purpose outlined in this Privacy Policy. If you register for an account with us, your information will be retained for as long as your account is active and after closure for an additional period to administer any requests concerning your account, or in accordance with our legal obligations including where it is necessary for the establishment, exercise or defence of legal claims. If you wish to delete your account or any data related to it, please contact us at privacy-me@miral.ae.and we will execute your request.




11. How you can control your personal data

You have certain rights in relation to your personal data as determined by applicable data protection laws.

You have the right at any time to:

• be informed of the use of your personal data;
• access, rectification or erasure of your personal data;
• restrict and/or object to the processing of your personal data;
• data portability;
• not be subject to any decision based solely on automated processing of your personal data.



You can exercise some of these rights when providing data to us at registration or purchase or when contacting us, by reviewing and selecting or deselecting the boxes on the forms you are required to complete. Where the particular website or mobile app has MyPass or the facility to register for an account, you can also exercise some of these rights via the account management tools on our website or mobile app.

If at any time you wish to unsubscribe or opt-out from any communications we have sent you based upon your selected preferences, you may do so by using the one click unsubscribe link on those communications.

You can also contact us at privacy-me@miral.ae.

If you wish to discuss how we have handled your personal data, you can contact us at any time and we will investigate this. If you are not satisfied with the response or believe we are not processing your data in accordance with the applicable law you can refer the matter to any competent data protection authority.




12. Contacting us

For any privacy related queries, you may contact us at any time at privacy-me@miral.ae.

Please note, for your safety and to allow us to make sure that we do not disclose any of your personal data to any unauthorized third parties, we may need to verify your identity and guarantee the adequate exercise of your rights. In doing so, we may request specific information and/or documents from you before we can properly respond to any request received concerning your data. All data and documents received from you in the process of responding to your requests will be used strictly for the purposes of analyzing your request, authenticating your identity, and responding to your request in full.




13. Updates to this Privacy Policy

We may change this Privacy Policy in whole or part at any time by updating this page and without prior notification to the extent permitted by applicable law. Please ensure you review this page from time to time to take notice of any such changes. Most changes are likely to be minor but for substantive changes, we may provide additional notice to you by either providing a pop-up notice or similar statement on our website, or by sending you an email. Your further use of our services after a change to our Privacy Policy will be subject to the updated policy. We indicate at the bottom of the Privacy Policy when it was last updated.


Last updated 4 March 2024